PhoneRover - Patient Relationship Management

Key Features

From Single-Provider Practices to Multi-Location Enterprises, We Help Healthcare Organizations Connect with Patients

Appointment Reminders

Confirm more appointments and reduce no-shows

PhoneRover maximizes patient attendance by engaging patients with carefully structured messages, in the right language, at the right time, utilizing the best contact method for that patient. Personalize the call, text, or email reminders with specific instructions based on the appointment type.

Appointment Generation

Modernize the way you get patients scheduled

PhoneRover provides appointment request forms on websites where your patients are most likely to search, including Facebook and Google Places. We boost your online presence and make it convenient for patients to book appointments. And our Appointment Request workflow application ensures you’ll never lose track of a patient who wants an appointment.

Recall Notifications

Effortlessly Schedule wellness exams

PhoneRover’s automated recalls use text messages, phone calls, or email to get patients scheduled sooner. When notified that it is time for their next appointment, your patients can schedule it through PhoneRover’s text chat, online appointment request form, or by dialing zero to connect with your staff.

Enterprise Management

Single point of administration

PhoneRover offers enterprise organizations the tools they need to optimize large-scale operations, including a central place where your administrators can view, configure and manage all locations and user privileges from a single site. Our comprehensive reporting provides location and enterprise results.

Cancel Appointments

Quickly reach patients when you need to cancel

When inclement weather or unexpected circumstances arise, canceling appointments can be done from anywhere using PhoneRover. Just log in and choose the full or a partial day, the provider or location, and the specific cancellation message you wish to include with your phone calls or text messages.

On-Hold Messaging

Turn wait time into education time

Deliver accredited health and wellness information to patients who call your office and are placed on hold. Our professionally produced programming is updated monthly, with content available for medical and dental offices; including practice specific messages that communicate important office policies, and promote your practice and staff.

Patient Surveys

Find out what patients really think

Create and send any type of patient survey with ease. Have them automatically sent by email or text, after the appointment. Get responses in real-time. Use our analytics tools to make data-driven decisions. Log-in to share presentation-ready charts and reports; or download the results in excel.

Text Chat

Improving patient-to-practice conversations

We make it simple for your patients to ask questions, and even simpler for you to answer them. PhoneRover provide you with your own dedicated phone number to receive text messages. Incoming texts from patients appear on your computer, in PhoneRover's Message Center. When you reply, the message arrives on the patient’s phone like a normal text.

Public Reviews

Get patients raving about your practice.

PhoneRover provides tools to facilitate public reviews and increase your online exposure. Based on the criteria you specify, PhoneRover surveys your patients, and automatically direct them to top sites like Google Places and Yelp - where prospective patients are most likely to search when looking for a new provider.

Email Marketing

Professional emails to better engage patients

Professional emails start with customizable templates. Our editor makes it easy to create emails so you can look like the practice your patients know. Track your success in real time. Our reporting and tracking tools let you know everything you need to know, like who is opening and clicking your emails.

No-Show Rescheduling

Automatically Reschedule Patients

PhoneRover immediately contacts your no-show patients via a phone call, text message, or email to get them rescheduled. By automating this time consuming task that might otherwise not get done, your staff will have more time to spend with patients who did show up for their appointments, and for patient inquires and calls.

Reports & Analytics

Make Informed Decisions

All of our Patient relationship Management metrics in one place. Get an at-a-glance and real-time view, of the state of your practice for instant action. Presentation-ready charts and reports help you easily track all patient communication activity, appointments generated through PhoneRover, and the survey results your patients submit.

Support Worth Raving About

We work exclusively with Healthcare Providers

You receive maximum benefits with minimal disruption to your daily operations

From the initial consultation through feature optimization – we’re there for you. Prior to implementation, your Success Coach obtains a clear understanding of how your practice currently works, customizes the feature roll-out schedule, and is responsible to manage its implementation, which is tailored to fit the needs of your healthcare practice. Ongoing benchmark reports help you compare your services to the industry, with potential suggestions for improvement.

Your Dedicated Success Coach

When you need to add a new provider, record special instructions for patients, customize your survey questions, or design a special marketing campaign, your Success Coach will make it happen. They will be monitoring automatic alerts if your services aren’t performing as designed. They are there to provide you the analytics showing your progress and will offer suggestions for changes when appropriate.

We stand behind our service

  • Guaranteed response times for both critical issues and minor concerns
  • Software updates, fixes, security alerts, and critical patch updates
  • Automatic support on implementing new features as they are introduced

Simple, Flat-Rate Pricing

A Complete Patient Relationship Management Solution with No Hidden Costs


/ month
per provider

  • Appointment Reminders
  • Online Appointment Generation
  • Recall Notifications
  • Enterprise Management
  • Cancel Appointments
  • On-Hold Messaging
  • Patient Surveys
  • Text Chat
  • Public Reviews
  • Email Marketing
  • No-Show Rescheduling
  • Reports & Analytics
  • Social Media Plug-ins
  • Practice Management Integration

Demonstration Videos

Learn How Our Patient Relationship Management Can Help You


Analytics Overview


Appointment Generation


Appointment Request Tools


Reminder Results Processing


Online Patient Surveys


Survey Results


Message Center


Email Marketing


Patient Public Reviews


Appointment Cancellations


Patient History



Our S.H.A.R.E. Initiative

Improving Population Health One Message at a Time

PhoneRover is a for profit company with a philanthropic cause; and we’re always there in time of need. Through our S.H.A.R.E. Initiative, we aspire to use our communication technologies to advance the wellbeing of the public in measurable ways.

Since 2013, we've made S.H.A.R.E. available to qualified healthcare organizations at no cost; helping them facilitate the delivery of more than 325 million messages to their patient population base, so that -

  • - their patients are more aware of matters that may impact their Safety;
  • - the benefits of leading a Healthy lifestyle are consistently reinforced;
  • - greater Awareness of preventive screenings reach the right audiences;
  • - storm, outbreak and pandemic Readiness alerts are reality; and
  • - better patient outcomes are achieved through Education

PhoneRover utilizes accredited healthcare providers to author S.H.A.R.E. messaging content within their respective areas of expertise, and we work with dozens of national organizations to help advance their mission, including -

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American Heart Association

2,758,000 + Messages Delivered

Alzheimer's Association

1, 500,000 + Messages Delivered

American Dental Association

27,427,000 + Messages Delivered

American Academy of Dermatology

11,000,000 + Messages Delivered


8,700,000 + Messages Delivered

American Cancer Society

12,200,000 + Messages Delivered

American Diabetes Association

1,300,000 + Messages Delivered

American Geriatrics Society

600,000 + Messages Delivered

American Psychological Association

6,126,000 + Messages Delivered

American Red Cross

351,000 + Messages Delivered


299,000 + Messages Delivered


20,693,000 + Messages Delivered

Office on Women's Health

1,900,000 + Messages Delivered


283,000 + Messages Delivered

National Eye Institute

4,160,000 + Messages Delivered

National Headache Foundation

2,974,000 + Messages Delivered

National Osteoporosis Foundation

316,000 + Messages Delivered

National Ovarian Cancer Coalition

2,051,000 + Messages Delivered

National Safety Council

10,925,000 + Messages Delivered

Urology Care Foundation

2,282,000 + Messages Delivered